Shipping

For deliveries inside Canada, LUMAS applies the following shipping rates, which include our secure specialty packaging and insurance:

With our Standard Delivery, your order arrives within approximately 4-6 weeks at your address in secure, specialty packaging.

Orders with items of of different sizes will be shipped at the rate of the largest picture in the order. Books are shipped free of charge.

When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.

---

Ordering and Delivery

As soon as we receive your order, we send you an order confirmation via e-mail. Normally, we deliver your order within 4-6 weeks of it being placed. When your order is shipped, we send you a shipping confirmation including a tracking number from our certified shipping partners and the receipt/invoice as a PDF for you to print out.

We ship worldwide. Please note that shipments to countries outside of the EU may be subject to additional customs fees or import taxes.

---

14 Day Cancellation Policy

You have the right to cancel this contract within 14 days without stating a reason.

Please note that sales are final for any works with a “Custom Finish” selected by you, as these pieces are produced to your individual specifications. Custom products are excluded from the right to cancel according to Section 312, Paragraph 2, No. 1 of the German civil code.

The cancellation policy lasts 14 days from:

A) The day on which you – or a third party named by you who is not the shipping service – take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery

or

B) The day on which you – or a third party named by you who is not the shipping service – take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.

To exercise your right to cancel, you must inform us (8910685 Canada Inc., 51 Boswell Ave., Toronto, ON M5R 1M5, Canada, Tel: +1 416-928-9200, email: E-MAIL , ) of your decision to cancel in a clear, written statement (by letter, fax, or e-mail, for instance).

The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.

Cancellation Terms and Process

Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly - at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to promptly send the goods back; at the very latest, this must be done within 14 days of the days you inform us of the cancellation. This deadline is met as long as the return shipment of goods is sent out within the allotted period. We cover the cost of return shipments made from within the EU and Switzerland. In all other countries, you will be responsible for the direct costs. The goods cannot be shipped through the regular postal service. Return shipping costs are as follows:

Please contact Customer Service for more information.

You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.

---

Contact Us

Do you have questions about your order or require any additional information about the shipping?
Feel free to contact us. We would be happy to assist you!

LUMAS Hotline
Tel: +1 212-219-9497
Mo-Fr from 10am-6pm

Or send an e-mail to us at:
E-MAIL