SHIPPING
 

Shipping Costs

For deliveries inside Canada, LUMAS applies the following shipping rates, which include our secure specialty packaging and insurance:

Longest edge (cm) Standard delivery
ART NOW CAD $ 10.00
Print CAD $ 75.00
0 - 30 CAD $ 30.00
31 - 60 CAD $ 45.00
61 - 99 CAD $ 105.00
100 - 124 CAD $ 115.00
125 - 200 CAD $ 220.00
201 - 279 CAD $ 450.00

Free Duties on all Orders to Canada

For our standard shipping, we send your order in specialty packaging to the address you provide. Orders with items of of different sizes will be shipped at the rate of the largest picture in the order. Books are shipped free of charge.

When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.


Ordering and Delivery

As soon as we receive your order, you will receive an order confirmation via e-mail. When your order is shipped, we send you a shipping confirmation including a tracking number from our certified shipping partners and the receipt/invoice as a PDF for your records.
 
We ship worldwide. Please note that shipments to countries outside of the EU may be subject to additional customs fees or import taxes.


14-Day Return Policy – The LUMAS Satisfaction Guarantee

Whether it is due to the size, frame, or finish, sometimes a picture will look different than expected in your home. If you are not satisfied for any reason, you have 14 days to return the undamaged piece(s) to any LUMAS Canada gallery for exchange or to receive store credit towards your next purchase. Shipping will not be refunded. Custom works and prints cannot be returned.


Contact us:

Do you have questions about your order or need any additional information about the shipping?
Feel free to contact us. We would be happy to assist you!

LUMAS Hotline:
Tel: +1 604-565-4700
Mo-Fr from 10am-6pm

Or send us an e-mail at:
moc.samul(ta)ofni

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